Featherstep

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Shipping & Returns

Shipping

Flat rate to all locations around Australia

For smaller items like Thongs/Sandals/Slippers – $9.00

Larger items like Joggers/Boots – $14.00

Allow 2-4 days to process order.

All orders are posted using registered Australia Post. Please specify in order if you require any delivery requirements. Please note that by leaving the goods waves any insurance on the goods.  Any errors in the given address are the responsibility of the purchaser.

At the moment we only ship to Australian addresses. If you would like to order to and overseas address please contact us and we can determine shipping cost.

Exchange & Returns

At Featherstep we like to ensure our customers have an easy experience shopping online by providing easy to follow size guides to get an accurate measurement. However, for some reason if it isn’t the perfect fit we do offer a one off size exchange, all you have to do is pay to return back to us and we will cover the cost to send the new size.

If you are not 100% satisfied with your purchase, you can return the goods back to us within 30 days of purchase as long as the shoes are in resalable condition. Refunds will be credited to the original form of payment. Please allow up to two weeks for your return to be completed. Please contact us at featherstep@outlook.com or phone (02) 4394 0972 to get your return process started.